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Shipping & Returns

Shipping & Returns

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). The purchaser is responsible for cost of the return shipping cost otherwise.

 

  • All returned merchandise must be in resalable condition
  • The product must be free from scratches and/or defects
  • The product must not have been installed
  • You must have the original packaging for the item
  • There cannot be any writing on the packaging for the item
  • Product was returned by carrier because shipping information was incorrectly entered by purchaser 

 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping
 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Inspecting For Damage

 

Please be sure to check all packages for any potential damage during transit.

 

We recommend removing any protective wrapping to fully inspect the product(s) BEFORE signing the Delivery Receipt.

 

It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage.

 

A notation of “Subject to Inspection” or “Possible Damage” on the delivery receipt is not acceptable.

 

In the unlikely event that damage did occur during transit, any and all damage must be noted on the Bill of Receipt in detail and signed by the driver.

 

A copy of the Bill of Receipt will need to be faxed, emailed or mailed to Always Affordable Locksmiths in order for a damage claim to be filed with the trucking company, on our customer’s behalf, in order for replacement product to be sent to the customer.

 

When possible, please photograph the damaged product on the truck and off the truck for evidence that will assist with a product damage claim.

 

* PLEASE NOTE: If damage is not specifically noted on the delivery receipt, the delivering freight line will not accept responsibility for the damage and we cannot provide replacements to you free of charge.

 

Damages that occur in transit are unfortunate.  Our policies are in place to expedite the process of sending replacements or repairing as quickly as possible.  Please, do not hesitate to call if you have any questions regarding our policy on damaged product.

 

 

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